Privacy Policy

Last updated: February 22, 2026

At FixMode, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information.

Information We Collect

We collect information to provide better services to our users. The types of information we collect include:

Account Information

When you create an account, we collect your name, email address, and password (encrypted).

Device Information

We may collect device-specific information such as your hardware model, operating system version, and unique device identifiers.

Usage Data

We collect information about how you use our service, including repair guides viewed, search queries, and AI interactions.

Camera and Media

When you use our AI vision features, we temporarily process images to provide repair guidance. Images are not stored permanently unless you explicitly save them.

How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain our AI-powered repair assistance service
To personalize your experience and provide tailored repair recommendations
To improve our AI models and repair guide accuracy
To communicate with you about service updates and support
To detect, prevent, and address technical issues and fraud
To comply with legal obligations and protect our rights

How We Protect Your Information

We implement industry-standard security measures to protect your personal information:

End-to-end encryption for sensitive data transmission
Secure server infrastructure with regular security audits
Password hashing using bcrypt algorithm
Regular security updates and vulnerability assessments
Limited employee access to personal data on a need-to-know basis
Automatic session timeout and secure authentication protocols

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

With your consent: When you explicitly authorize us to share information
Service providers: With trusted partners who help us operate our service (e.g., hosting, analytics)
Legal requirements: When required by law or to protect our legal rights
Business transfers: In the event of a merger, acquisition, or sale of assets

Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your account and data
Opt-out: Unsubscribe from marketing communications
Data portability: Receive your data in a portable format

To exercise these rights, please contact us at privacy@fixmode.app

Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience. Cookies help us:

Remember your preferences and settings
Understand how you use our service
Provide personalized content and recommendations
Analyze site performance and optimize features

You can control cookies through your browser settings. Note that disabling cookies may limit some functionality.

Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: privacy@fixmode.app

Support: Visit our Support page