Samsung Washing Machine Error 5C: What It Means and How to Fix It
Short answer
5C on a Samsung washing machine means: the machine cannot drain properly. First step: Use the emergency hose to drain the drum.
Water drainage issue
How to fix it
- 1Use the emergency hose to drain the drum.
- 2Clean the drain pump filter.
- 3Check the drain hose and waste connection for kinks, blockages or freezing.
- 4Keep the end of the outlet hose at least 60 cm high.
- 5If the code persists, contact Samsung customer service.
Safety
- Switch off and unplug the machine before checking.
When to call a professional: If the pump makes unusual noises or the code persists – call Samsung with model code and serial number ready.
Applies to: Samsung washing machines
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Source
Based on Samsung's official error code information: Samsung UK – What do the codes on my washing machine mean?. Last checked 2026-10-28. Codes and their meaning can differ by model and region; check your appliance's manual.
Frequently asked questions
What does Samsung washing machine error code 5C mean?
The machine cannot drain properly.
How do I fix 5C on a Samsung washing machine?
Use the emergency hose to drain the drum. Clean the drain pump filter. Check the drain hose and waste connection for kinks, blockages or freezing. Keep the end of the outlet hose at least 60 cm high. If the code persists, contact Samsung customer service.
When should I call a technician for 5C?
If the pump makes unusual noises or the code persists – call Samsung with model code and serial number ready.